At Dailymotion, we have established clear rules regarding content that violates our Community Guidelines, as detailed in our Prohibited Content Policy, which forms an integral part of our Terms of Use. Therefore, we remove all content which infringes these guidelines. We may also restrict the visibility of certain content that may be harmful for younger audiences..
However, we allow some of our users to appeal a moderation decision with which they disagree.
What is an appeal?
An appeal is an internal remedy which allows a user to request a review of a moderation decision for content which they previously reported.
Who can file an appeal?
Whether you have reported or posted content on Dailymotion we allow you to challenge our moderation decision in the following cases:
- You reported content: and our moderators decided it was not contrary to our Prohibited Content Policy
- You posted/uploaded content: which has been removed or had its visibility restricted due to moderation.
How to file an appeal?
If you fall into one of the two cases mentioned above, you will receive an email at the end of the moderation process. This email contains all the information you need to file an appeal, as well as the hyperlink redirecting to the appeal form.
You will need to complete all the mandatory fields for your appeal to be considered as valid.
Please note that:
- Under “Request type” you should select “Appeal a Moderation Decision”.
- The “Reference Number” and “Moderation Date” are duly indicated in bold font in the abovementioned email.
- Please provide the URL to the content which was moderated and ensure that it is the same as the reported content. You will also find this URL in said email.
- Use the “Description” field to provide us with complementary information on the reported content which would help us better understand the context (e.g., current events, personal relationship, relevant legislation, etc.).
- You can attach any files which you may deem relevant.
You can only file an appeal within 6 months from the moderation date. If you file your appeal after this deadline, it will unfortunately not be processed.
What happens next?
Once you appeal has been processed by our moderation team, you will receive an email informing you of the outcome. Three types of decisions can be made:
- The reported content infringes our Prohibited Content Policy: we remove the content from our platform;
- The reported content does not infringe our Prohibited Content Policy: the content remains online;
- The reported content is not appropriate for all ages: a parental filter is then applied to protect younger audiences
You can only appeal a moderation decision once.
Additional information
If you think that a moderation decision is against the law or if you consider yourself the victim of content on the Dailymotion Service, legal remedies are at your disposal (such as filing a complaint or application for summary proceedings).