- Users & Creators
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Users
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- Pro
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Starter
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If you're a Pro Starter or Pro Advanced customer, you can easily view your invoice history and download invoices and receipts yourself, directly from your customer portal.
View and download your subscription invoices
- From your Dailymotion Studio, go to
Organization settings > Subscription plan > Plan details.
- Select Manage subscription to open your customer portal.
- Scroll down to the Invoice history section to view the list of your invoices.
- Click the one you want to access.
On the new page that opens, different view and download options are available. You can:
- View your invoice and related payment details
- Download the invoice as a PDF
- Download the receipt as a PDF
FAQ
Which information is included on invoices and receipts?
Invoices are issued when a payment is triggered, they provide an overview of what you subscribed to. They include the following details:
- Invoice information: Invoice number, date of issue, payment due date
- Dailymotion details
- Your billing information: Company name, address, email, VAT number
- Subscription details: Plan name, billing period, amount due
Receipts are issued once your payment has been successfully processed. They serve as proof of payment and include the same details as invoices, except for the "Amount due" fields which is replaced by "Amount paid".
Can I access past invoices if I cancel my subscription?
As long as you have access to your Studio, you retain access to your invoices.
Learn more about what happens after canceling your subscription, and how long your Studio remains accessible.
When are invoices and receipts generated?
- Invoices are generated when a payment is triggered, whether it failed or succeeded.
- Receipts are generated once a payment has been successfully processed.
How can I update my billing information?
- For Starter or Advanced plans: You can update your billing information (company name, email, address or phone number) yourself from your customer portal.
- For Enterprise plans: Reach out to Support for any change.
Why do I see overages on my invoice?
For Advanced plans: If you exceed the allocated limit for any metric in your plan (transcoding, bandwidth and/or storage), additional charges will apply on top of your subscription. Overage fees and metric limits are listed in your contract.
If your needs have evolved and you require more resources, you can increase your plan limits anytime from your Studio.
For Starter plans: Usage is capped, you cannot go beyond your usage limits.