If you report an issue related to advertising that happened on the Dailymotion Player, we will ask you to provide the ad console log to investigate and resolve the issue.
In this guide, we'll show you how to retrieve the ad console log on desktop, Android and iOS devices.
1. Collect the ad console log
To collect the ad console log, please follow the steps below. Make sure you are on the Player on which you noticed the issue.
Desktop
- Right-click on the Player to open the debug menu
- In the debug menu, click on Ad Console to access the advertising log
- Click Copy to clipboard to copy the advertising log, and save it to your desired location
Android
- Press and hold on the Player until the debug menu appears
- Tap on Ad console to access the advertising log
- Tap Copy to clipboard to copy the log, and save it to your desired location
Note
The debug menu is only available on Players on dailymotion.com, and on Players embedded on third-party websites. It is not available on mobile applications.
iOS
- Press and hold with two fingers on the Player until the debug menu appears
- Tap on Ad console to access the advertising log
- Tap Copy to clipboard to copy the log, and save it to your desired location
Note
The debug menu is only available on Players on dailymotion.com, and on Players embedded on third-party websites. It is not available on mobile applications.
2. Report the issue
Once the ad console log has been collected, please send it to your Dailymotion Account Manager or to our Support Team so we can investigate and solve the issue.
FAQ
What kind of ad-related issues can occur?
Example of ad-related issues:
- The ad doesn't start
- The ad doesn't end as expected
- A black screen appears after the ad is finished
- The ad restarts the content from the beginning
- The ad increases the Player's volume
What is the ad console log, and why is it required to investigate ad-related issues?
The ad console log gives Dailymotion details about the ads that played (or attempted to play) during your viewing session on the Dailymotion Player.
By providing the ad console log when reporting ad issues, you can help us accurately identify and resolve issues that affect your viewing experience.